Consent Policy

Last Updated: 1st May 2025

This Consent Policy explains how Online Dentist UK ("we", "us", or "our") obtains and manages consent from users in relation to personal and sensitive data submitted through our website. It outlines the legal basis for consent, how it is collected, and your rights in managing or withdrawing it.

Why Consent Matters
As a provider of healthcare services in the UK, we collect personal and medical information that falls under ‘special category data’ under the UK General Data Protection Regulation (UK GDPR). This includes information about your health, symptoms, medical history, and video submissions. We are required to have a valid lawful basis for processing this data, and in most cases, we rely on implied explicit consent provided through clear explanations and user confirmation for example by selecting ‘I understand; or submitting your consultation.
We also follow the GDC's Standards for the Dental Team, including Principle 3 Obtain Valid Consent, which guides ethical and professional standards for gaining patient permission in a clear, informed, and respectful way.

When We Seek Your Consent
We rely on your continued use of the service and active confirmations for example by selecting ‘I understand’ to indicate your consent:
• When you begin an online consultation
• When submitting medical or health-related information
• When uploading a video as part of your assessment
• Before sending marketing emails (if you opt in)
• When accepting cookies through our website, please see our Cookie Policy for further information
• All required explanations are presented clearly before these actions. By proceeding, you are giving informed and voluntary consent.

We recognise that consent is part of an ongoing process of communication, not a one-off event. You are welcome to ask questions or request clarification at any stage of your consultation.
We recommend using a stable internet connection to ensure the video consultation process runs smoothly. Technical issues may affect the outcome of the service.
Please note that a consultation does not guarantee that a prescription will be issued. Prescriptions are only provided where clinically appropriate and in line with professional dental guidelines.

How We Record and Store Consent
Consent is recorded securely using our website's platform and consultation software. Each consent is time-stamped and associated with your submission or interactions. This ensures transparency and accountability in line with ICO guidelines.

Withdrawing Consent
You may withdraw your consent at any time. To do so, please contact us at:
Phone: 02045 724727
Please note that withdrawing consent may affect our ability to continue providing our services to you, especially if the consent relates to processing health data for your consultation.

Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (where applicable)
• Withdraw your consent at any time
• File a complaint with the Information Commissioner's Office (ICO)

Contact Us
If you have questions regarding consent or data protection, please contact us at:
Phone: 02045 724727

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