Privacy Policy

Last Updated: 1st May 2025

This Privacy Policy explains how Online Dentist UK ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and processing your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.

Who We Are
Online Dentist UK is an online dental service providing remote consultations and private electronic prescriptions for emergency dental issues. We operate exclusively online and do not offer in-person appointments. Our services are intended for individuals aged 18 and over.

What Information We Collect
We collect and process the following types of personal data:
a. Personal Details:
• Full name
• Date of birth
• Contact details (email address, phone number)
• Address

b. Medical and Health Information:
• Symptoms or descriptions of your emergency dental issue
• Your video consultation submission
• Medical history relevant to your dental consultation

c. Technical Data:
• IP address
• Device and browser type
• Site usage statistics (via cookies or analytics tools)

How We Use Your Data
We use your data to:
• Provide remote dental consultations
• Assess whether a prescription is appropriate for your emergency dental issue
• Issue and send private prescriptions
• Comply with our legal and clinical obligations
• Improve our services and maintain website security
• Contact you with updates or follow-up information about your consultation

Legal Basis for Processing
We process your data under the following legal bases:
Consent: for processing health information and video submissions
Contract: to deliver our services to you
Legal obligation: to retain clinical records and comply with healthcare regulations
Legitimate interest: to maintain and improve our services

Data Storage and Retention
All data is securely stored on encrypted systems with restricted access. We retain clinical records for a minimum of 8 years, in accordance with GDC and UK clinical record-keeping regulations. Your video submissions are treated as part of your record and are stored securely. Only GDC registered dental professionals have access to clinical records for the purpose of assessing emergency dental issues.

Who We Share Your Data With
We only share your data with:
• GDC registered dentists providing your consultation
• UK pharmacies dispensing your prescription
• Secure third-party platforms (video hosting platform, clinical record platform)
• Legal or regulatory bodies if required by law
We do not sell your data or share it for marketing purposes.

Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of any inaccuracies
• Request deletion of your data, where appropriate
• Withdraw your consent at any time
• Object to or restrict processing in certain circumstances
• Request data portability
• File a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us.

Cookies
We use cookies to enhance your experience and analyse site traffic. These may include essential cookies for site functionality and analytics tools like Google Analytics. You can manage cookie settings via your browser. For more information, see our Cookie Policy.

Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Phone: 02045 724727

© 2025 Online Dentist UK All rights reserved.